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Customer Service Specialist (remote position)

An international leader, operating across multiple countries in several regions, is looking for a Remote Customer Support Specialist for our B2C division to ensure further global roll-out.

This role is something that can certainly exceed your expectations and bring 100% satisfaction turning a job into hobby.

You will:

  • Ensure best in class service for our customers accompanied by fast and high-quality resolution of all customer queries;
  • Be a part of a Customer Service team, working in shifts to cover the lines 24/7, with the shifts alternating, including weekends (compulsory days-off are provided);
  • Respond to live chat, emails and phone calls, log and route the incoming enquiries to appropriate response lines;
  • Log and manage clients in the CRM;
  • Keep tidy online records of all customer encounters;
  • Create presentations, and conduct demos as assigned to assist with our up-selling strategy;
  • Address other support queries.

You bring:

  1. Proven experience in Customer support or relevant roles;
  2. Strong Internet connection;
  3. Fluent spoken and written English (other European languages would be a plus);
  4. Familiarity with current technologies, like desktop sharing, screen recording, call recording;
  5. Experience with word-processing software and spreadsheets (e.g. MS Office);
  6. Knowledge and experience of working with a CRM system (Intercom or similar);
  7. Excellent phone, email and instant messaging communication skills;
  8. Excellent time management skills;
  9. Solid organisational skills, ability to work under minimum supervision.

You get:

  • Remote position with further relocation opportunities;
  • Possibility of fast professional growth within the organization;
  • Flat company structure;
  • Mentorship and guidance program;
  • Flexible hiring plans with generous financial remuneration.


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